Customer Service Representative

Position: Customer Service Representative I
Job Description

Customer Service Representative I

** This job requires an active USAccess clearance or the ability to obtain one*
*
*** Must live within 35 miles of Tuscaloosa, AL****

Join Cherokee Federal as a Customer Service Specialist I in Tuscaloosa, AL. You will respond to customer inquiries, manage orders and returns, support property and inventory control, and handle billing and reporting.

Compensation & Benefits:

Estimated Starting Salary Range for Customer Service Representative I: $20-$23/hour

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Customer Service Representative I Responsibilities Include:

• Respond to customer inquiries on orders, returns, repairs, and accounting information; provide coverage for the toll-free phone line.
• Monitor back-orders; generate and track work orders; update procurement information and pricing in the supply chain software.
• Perform personal property and warehouse-controlled property duties in compliance with local procedures and policies.
• Complete and file property transfer requests; ensure annual inventories of personal and warehouse-controlled property are performed.
• Verify system requirements; follow proper accounting and reporting procedures; prepare, submit, and track billings; provide status reports as needed.
• Maintain accurate records and documentation; perform other job-related duties as assigned.
• Performs other job-related duties as assigned.

Customer Service Representative I Experience, Education, Skills, Abilities requested:

• Relevant education in customer support, business, supply chain, or related field preferred.
• Familiarity with supply chain software for procurement and pricing updates.
• Knowledge of personal property and warehouse-controlled property procedures and annual inventory processes.
• Strong customer service, communication, and phone support skills.
• Ability to generate, monitor, and update work orders; competency in procurement system updates.
• Proficiency in accounting and reporting procedures; attention to detail and data accuracy.
• Ability to clearly identify as a contractor employee when required.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit

#Cherokee Federal #LI-RA2 #AppC

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

• Keywords:
  • Customer Service Specialist
  • Supply Chain Support
  • Property Management
  • Work Orders and Billing
  • Inventory Control
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Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations