Tuscaloosa River Market Operations Assistant - Part Time

The purpose of this classification is to perform a variety of secretarial, administrative, and clerical functions for the management and staff of the Tuscaloosa Amphitheater and/or River Market.

The following duties are normal for this classification. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Specific duties listed may not be required for all positions within this classification, but are determined by the normal requirements for the particular position.

Serves as initial and primary client relations manager for public and private events by answering telephone calls and email correspondence (including 150+ events).

Assists walk-in customers with venue tours.

Develops plans and layouts for custom special events; offers referrals to third party vendors.

Ensures execution of event and venue policies, procedures, and agreements.

Prepares logs and records of documentation submitted by prospective caterers and other third-party vendors.

Maintains working relationship with City of Tuscaloosa revenue department, Tuscaloosa County Health Department, and other agencies.

Generates correspondence, notices, rosters, lists, labels, and other manual filing systems.

Performs extensive market research to determine options for protecting company assets including audio/visual equipment and software, furniture, and other equipment.

Assists with special projects and logistical planning of appropriate coverage with security, catering, bar, set-up and break down services.

Reviews third party invoicing and time clock-in and out records.

Gathers data to assess the needs, cost effectiveness, and possible available resources for new events and programs to advise clients on actions to take towards making event successful.

Recommends policies and procedures that guide and support the provision of quality services for community with private and public rental and farmers’ market services.

Conducts safety inspections of the assigned venue and take corrective actions.

Monitors and processes office supplies to ensure inventory; compose and submit purchase requests to City Venue Operations Manager for approval.

Processes incoming payments and issues receipts for sales, records payments, processes EBT/SNAP & Double-Up Food Bucks sales and enters data into computer to ensure accuracy; acts as cash handling check and balance with Assistant Operations Manager and Operations Manager.

Works a flexible schedule including evening and/or weekend events.

Works events at the city venues and facilities; resolves emergencies and/or patron problems such as medical emergencies or security incidents.

Operates audio/visual equipment including computer, PowerPoint slide shows, provides and controls sound for microphones and other outputs.

Must be able to lift 40 lbs. and assist with moving tables and chairs from storage to the venue and vice versa in order to prepare the space for client use when required.

Manages farmers’ market activities (including 50 markets per year); acts as liaison between farmers/vendors and all departments.

Maintains inventory of items needed to support market vendors and attendees.

Maintain database for required documentation throughout the market season for all farmers and vendors for compliance.

Forms and maintains relationships with musicians, schools, hospitality programs, non-profit organizations, and other guests to schedule entertainment and educational opportunities for public during markets.

Conducts periodic customer counts to assess the level of growth in market usage.

Responds to problems and complaints from the public. Provides routine information to the public…