Ambulatory Clinical Informatics Specialist

Overview

The Ambulatory Clinical Informatics Specialist is responsible to collaborate with ambulatory clinic leaders and staff, patient care teams (Quality, Regulatory, etc.), as well as IT and other Informatics teams to develop, implement, and coordinate standardization of information systems policies and procedures to promote the safe, efficient, and optimal use of the ambulatory information systems. The Ambulatory Clinical Informatics Specialist will collaborate with the Clinical Informatics Manager and CCIO to coordinate and facilitate workflow and process improvements in relation to IT systems in order to enhance the effectiveness of ambulatory clinical applications.

The Ambulatory Clinical Informatics Specialist will participate in organizational committees and serve as an expert Informatics resource, providing guidance and perspective on the design and development of information systems to ensure that implementations support and enhance patient care, as well as the organization’s operational and strategic priorities. The Ambulatory Clinical Informatics Specialist is responsible for providing initial training of ambulatory clinical applications to new providers, ambulatory staff, and super-users, as well as continuing education/training for all providers and super-users.

The Ambulatory Clinical Informatics Specialist must be able to multi-task, perform all duties independently with strong prioritization skills and be self-directed in utilizing resources to meet objectives.

Systems Optimization/Maintenance: The Ambulatory Clinical Informatics Specialist will participate and provide clinical input during ambulatory clinical information systems review, design, development/build, testing, validation, and implementation to support enhancement of ambulatory clinical information systems and end-user optimization. Understands ambulatory clinical workflows and processes, clinical best practices, and regulatory requirements, resulting in current and future workflow enhancements/upgrades and performance improvements to support clinician processes.

Performs validation on changes, upgrades, and modifications to the current integrated information system with coordination with IT and other Informatics teams. Able to multi-task, perform duties independently with strong prioritization skills and is self-directed in utilizing resources to meet objectives. Collaborates with IT and other Informatics’ departments to coordinate planned and unplanned downtimes. Will communicate with ambulatory providers and clinical staff and serves as a resource during downtime of critical systems.

Workflow and Process Improvement: Develops and maintains a strong, effective working relationship with ambulatory clinic leaders and staff, as well as IT and other Informatics teams to ensure design application changes meet the organizational need. Maintains a visual presence, rounding routinely in assigned support areas and serves as a resource/contact for ambulatory providers and other clinical staff to assist and facilitate workflow and process improvement initiatives.

Effectively receives, investigates and resolves issues reported by ambulatory staff, providers and leaders related to software, workflows and/or processes. Will work to determine root cause(s) of problems/failures in collaboration with ambulatory leadership, IT and other Informatics teams, while following the organizational and operational change management processes. Ensures that all changes are communicated to the operational leaders and stakeholders in a timely manner.

Training and

Education:

Provides initial training of ambulatory clinical applications to new ambulatory providers, staff, and Super-Users as well as continuing education for ambulatory clinical application(s), processes, workflows and functionality. Provides education materials, at the elbow support, and training of ambulatory EHR functionality and clinical workflows to support clinical educational needs and adoption. The Ambulatory Clinical Informatics Specialist will have a thorough knowledge of ambulatory clinical applications used within the organization and is recognized as…