Director of Foster Care Operations

Overview

Join Our Impactful Team at Health Connect America. Health Connect America delivers services guided by a unified, trauma-informed approach. We are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation.

We provide our services directly to those in need whether that is within a person’s home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. We are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Be Well with Health Connect America. We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.

Additional benefits include: access to a Health Navigator, Health Savings Account with company contribution, Dependent Daycare Flexible Spending Account, Health Reimbursement Account, 401(k) Retirement Plan, Benefits Hub, and Tickets at Work.

The Director of Operations (DO) is responsible for the overall operational leadership of a designated region within a state or the entire state, as assigned. This role focuses on strategic execution, financial performance, compliance, and operational efficiency while ensuring that all regional operations adhere to company-standardized practices and policies. The DO does not directly supervise frontline staff but is accountable for ensuring alignment with company objectives, regulatory requirements, and accreditation standards.

The DO supports the Vice President of Operations (VPO) in implementing statewide strategies, driving performance metrics, and optimizing service delivery through regional leadership teams.

• Operational Leadership & Compliance
  • Oversee all operational functions within the designated region, ensuring efficiency, consistency, and compliance.
  • Implement statewide and regional policies to support service delivery, client outcomes, and company growth.
  • Ensure compliance with all payer, state, and accreditation standards, overseeing quality assurance measures.
  • Monitor caseload distribution, service capacity, and staffing efficiency in collaboration with Program Directors (PDs).
• Financial & Performance Management
  • Develop and manage regional budgets, ensuring fiscal sustainability and cost-effectiveness.
  • Oversee financial performance, including billing accuracy, revenue growth strategies, and cost controls.
  • Track Key Performance Indicators (KPIs) for service utilization, staff productivity, and operational efficiency.
  • Work closely with finance teams to ensure regional financial performance meets company objectives.
• Leadership & Team Development
  • Directly supervise Program Directors (PDs), providing mentorship and strategic guidance.
  • Ensure PDs are effectively managing program services, staffing needs, and administrative operations.
  • Collaborate with corporate teams (HR, Finance, Compliance, IT, Training & Clinical Development) to align operational processes.
  • Champion employee engagement, retention, and leadership development initiatives.
• Stakeholder & Community Engagement
  • Establish and maintain strong relationships with state agencies, regulatory bodies, and funding sources.
  • Represent the organization in regional partnerships, advocacy efforts, and…