Desktop Support Technician III

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Pay Grade / Pay Range: Minimum: $23.37 - Midpoint: $29.23 (Hourly N7)

Department / Organization: 200721 - Enterprise Technology

Normal

Work Schedule:

Monday - Friday 8:00am to 5:00pm

Note to Applicants: Position is eligible for hybrid work subject to University policy.

Job Summary: The Desktop Support Technician III serves as lead technician. Provides guidance and training to junior technicians in understanding work assignments, resolving problems, learning new skills, gaining needed context knowledge, and dealing with customer relationship management challenges and issues. Provides basic and advanced field support services for University faculty and staff computer users including those classified for VIP support. Resolves issues escalated from junior technicians where possible.

Engages with systems, networking, security, DBA, and application support teams as needed to resolve support issues.

Additional

Department Summary:

Provides advanced desktop and network software package support to a wide variety of campus departments.

Required

Minimum Qualifications:

High school diploma or GED and four (4) years of IT technical support experience; OR associates and two (2) years of IT technical support experience; OR bachelor's degree and some IT technical support experience.

Additional Required Department

Minimum Qualifications:

Must have valid U.S. driver's license. Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies. Applicants under the age of 21 will have some driving restrictions.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre‑employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights:
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Mid‑Senior level

Full‑time

Information Technology

Online Audio and Video Media