Systems Analyst IV

Minimum: $69,200 - Midpoint: $89,900 (Salaried E11)

200721 - Enterprise Technology

Monday - Friday 8:00 AM - 5:00 PM

Position is eligible for hybrid work subject to University policy.

The Systems Analyst IV plans and configures high-complexity software systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical applications. Assists in the development of processes. Creates workflows. Installs, configures, supports, and maintains integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus.

Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. Provides guidance, training, and/or supervision to other Systems Analysts.

This senior-level subject matter expert, under minimal supervision, leads the design, optimization, integration, sustainment, and advisory support of high-complexity, enterprise University cloud applications, including artificial intelligence (AI) platforms such as Anthropic, OpenAI ChatGPT, Microsoft, and Google Gemini. This position works with cloud systems engineers to manage Azure and Google GCP environments. Establishes technical service models, account and access structures, delegated-administration boundaries, lifecycle practices, integration approaches, migration strategies, support standards, and roadmaps.

Leads complex implementations, consolidations, migrations, integrations, and root-cause analysis; evaluates vendor changes and service risks; and advises University units on supportable platform use, configuration, access, data handling, and operational practices. Coordinates institution-wide work with security, privacy, procurement, legal, records-management, accessibility, identity, architecture, vendors, and functional stakeholders. Provides guidance, training, and/or supervision to other Systems Analysts.

Master's degree and four (4) years of IT system analysis experience; OR bachelor's degree and six (6) years of IT system analysis experience; OR associate's degree and eight (8) years of IT experience to include six (6) years of IT system analysis; OR high school diploma or GED and ten (10) years of IT experience to include six (6) years of IT system analysis.

Advanced knowledge of enterprise cloud application administration, identity and access management, role-based access control, delegated administration, enterprise licensing, tenant or organization configuration, audit logging, APIs, integrations, data migration, service lifecycle management, and vendor support processes. Ability to translate business, technical, security, privacy, accessibility, records, procurement, contractual, and responsible AI requirements into supportable service designs, controls, standards, migration strategies, implementation plans, and operating models.

Expert skill in resolving complex cross-platform issues involving authentication, authorization, provisioning, content, integrations, data flows, configuration, and vendor dependencies. Ability to evaluate alternatives, constraints, risks, and total support impact and present clear recommendations to technical and non-technical audiences. Ability to lead projects, coordinate stakeholders, mentor or supervise analysts, develop roadmaps and documentation, and make sound decisions with minimal supervision.

Six (6) years of experience supporting or administering cloud applications, enterprise…