HVAC Sales Support Representative

HVAC Sales Support Representative – Ferguson

Join to apply for the HVAC Sales Support Representative role ly among the first 25 applicants.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson employs approximately 36,000 associates across 1,700 locations and operates with a shared purpose of building something meaningful. You will build a career you are proud of, at a company you can believe in.

Monday‑Friday 7 am‑4 pm plus overtime as needed.

• Work with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Use the customer relationship management (CRM) system and phone system effectively.

• 0‑3 years of sales and/or customer service experience (preferred).
• 2‑4 years of HVAC product knowledge (strongly preferred).
• Ability to lift items that weigh up to 50 lbs occasionally.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented, with the ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. Our competitive offering includes benefits such as health, dental, vision, paid time off, life insurance, a 401(k) with a company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

$18.71 - $29.92 per hour (this role is bonus or incentive plan eligible).

The Company is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.