Field Technician - Rental Store

Job Description

The Field Service Technician is responsible for performing maintenance, repairs, and diagnostics on earthmoving heavy equipment, including bulldozers, excavators, loaders, graders, and other machinery used in construction, mining, and related industries. A strong focus on safety is paramount. The successful candidate will adhere to all safety guidelines and protocols as set forth by Thompson Tractor. This role requires a strong mechanical aptitude, technical expertise, and the ability to work independently in demanding field conditions.

Extensive on-the-job training, classroom instruction, and e-learning must be successfully completed to remain in the technician training program. The Technician will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The technician will advance in classification as attitude, skill level, and job performance allows.

• Conduct routine maintenance, inspections, and repairs on heavy equipment to ensure optimal performance, safety, and reliability.
• Troubleshoot, diagnose, and repair mechanical, hydraulic, and electrical systems; remove and install parts; disassemble and reassemble components.
• Utilize diagnostic tools, manuals, and technical expertise to identify and troubleshoot equipment issues, malfunctions, and failures.
• Diagnose problems accurately and develop effective repair solutions.
• Perform scheduled preventive maintenance tasks, including fluid changes, filter replacements, component inspections and lubrication to extend equipment lifespan and minimize unexpected breakdowns.
• Conduct comprehensive testing and inspections to ensure equipment meets safety standards and operational requirements, verifying proper functioning of controls, systems, and components.
• Maintain accurate records of equipment maintenance and repair activities including work performed, parts used, and labor hours. Complete service reports, work orders, and other necessary documentation promptly and accurately.
• Follow federal and state regulations regarding DOT/Driving compliance.
• Coordinate with the Parts Department to identify, order, and receive required parts and components for equipment repairs; maintain inventory levels and ensure adequate supply of critical parts.
• Adhere to all safety protocols, regulations, and company policies while working on equipment. Promote and maintain a safe working environment for yourself and others.
• Wear Personal Protective Equipment (PPE) appropriate for the specific job site.
• Maintain and clean the service truck for safe operation; take proper care of the service truck.
• Be safety‑mindful at all times.
• Respond to field service calls and travel to job sites to perform on‑site repairs and maintenance, effectively communicating with customers, contractors, and team members to address equipment issues and provide technical support.
• Stay updated on the latest equipment models, technologies, and industry advancements through ongoing training and professional development.

Technical/Other Training (preferred)
High School or Equivalent (required)

A minimum of one (1) year(s) work experience involving mechanical repairs or a combination of relevant experience and equivalent technical education is required. Experience using personal computers and basic typing skills is required.

• Written Communication (required)
• Verbal Communication (required)
• Customer Service (required)
• Mechanical (required)
• Computer (required)
• Microsoft Office (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.