Field Service Tech; Level 4

Job Details:

Job Location:

Tuscaloosa, AL
- Tuscaloosa, AL, Salary Range:
Undisclosed, Empower Rental Group is hiring a Field Service Technician
- Heavy Equipment in Tuscaloosa, AL!

• Weekly Pay
• Boot Reimbursement Program
• 401(k) with Company match
• Boot Reimbursement Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Voluntary life, Accidental (AD&D), and Long-Term disability benefits options
• Employee Assistance Program (EAP)
• Employer-paid STD benefit
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Employee Sharing Program

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you! You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

• Be the Expert in the Field:
  Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
  • Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
  • Complete complex repairs to the fleet.
  • Complete repairs on company vehicles.
• Manage Your Mobile Workstation:
  Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
• Drive Fleet Reliability:
  Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
  • Complete preventative maintenance such as changing filters, checking fluids, and filling tires.
  • Complete inspections.
• Leverage Technology:
  Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
• Act as a Trusted Partner:
  Professionally communicate with customers on-site, provide updates, explain repairs, and train them on the proper use of equipment to ensure their success.
  • Assist customers with loading and unloading fleet orders.
  • Assist customers with questions/customer service as applicable.
• Support the Shop:
  When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.
  • May perform repairs on the small fleet.
  • Complete standard repairs to the fleet.
  • Assists other mechanics with tasks such as lifting or moving heavy objects.
  • Completes any type of work with supervision.
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
  • Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.
  • Demonstrates behaviors aligned with the Company’s Core Values at all times.
  • Performs other related duties as assigned.

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
• A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
• Excellent Customer Service Skills – for both internal and external customers.
• Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• A must‑have your own set of comprehensive mechanical tools is required.

Empower Rental Group is an Equal Opportunity Employer