Deskside Support Technician

At Compucom Staffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Deskside Support Technician to join their team onsite in Tuskegee, AL and provide end‑user support. This Technician will support customers with computer issues, provide hardware and application support, install software upgrades, and create and maintain documentation.

• Provide personal support services
• Build rapport and obtain problem details from help desk customers
• Take incoming requests for help from end users through telephone calls, electronic requests, and work orders
• Take initiative and ownership of reported end‑user problems
• Use diagnostic tools to identify root problems
• Process incidents through an incident management system
• Support end users with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software
• Diagnose and solve unique one‑time problems
• Reimage systems and engage in computer networking
• Work with purchasing staff to buy replacement hardware and software as needed
• Perform hands‑on fixes for desktops and laptops, including software installations and upgrades
• Perform file backups and configure new systems and applications
• Test new computers according to established guidelines
• Record, track, and write notes for the help desk problem‑solving process, including decision outcomes, actions taken, and final resolutions

• Associate's degree preferred
• Minimum 2+ years of desktop support experience preferred
• Self‑motivated individual with strong communication skills and a knack for problem‑solving
• CompTIA A+ certification is encouraged but not required
• Experience being the primary contact on technical and service‑related problems
• Familiarity with computer networks
• Experience with hardware repair
• Able to fix hardware failures on desktops and laptops
• Able to diagnose the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital for deskside support
• Strong interpersonal skills – communicating in a polite and effective manner with both internal and external clients is essential
• Excellent time management – must be able to work independently and at a good pace in order to multitask and complete jobs successfully
• Writing skills – need strong writing skills to clearly respond to help desk tickets and emails
• Microsoft Office experience (Outlook, Excel, Word, and PowerPoint)
• Help desk ticket management software experience
• Windows 11 and MAC OS experience is required

The rate for this position is between $21.75 – $31.90 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre‑tax benefits.

We are an Equal Opportunity Employer. W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

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