On-site Property Administrator

Join to apply for the On-site Property Administrator role at First Service Residential
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The On-site Property Administrator will assist in the facility operations at assigned onsite community to ensure quality customer service is provided to the client, maintenance of facilities at a maximum level, and oversight of vendors for quality control and adherence to contracts.

Compensation: $23‑25/hr first

Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Project completion as assigned by General Manager, VP‑Community Management and/or board of directors.
• Assist in the preparation of monthly reports to the board of directors. (Examples: Customer Service Report, Facility Report, Violation Report, etc.).
• Review and monitor community Policies and Guidelines.
• Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.
• Ensure application of all necessary safety procedures and legal compliance.
• Issuance of resident identification, access fobs, resident registration, and maintain appropriate computer and paper files.
• Coordinate and attend, as requested, designated meetings or functions.
• Maintain accurate and complete homeowner computer/hard copy files, plan submittal reports, violation reports and correspondence, hearing correspondence, homeowner correspondence, etc.
• Schedule, attend, and perform all enforcement drives throughout the community.
• Prepare for, attend, and perform all follow‑up to enforcement meetings as designated by association requirements. Maintain ERC minutes.
• Prepare enforcement packets and violation reports.
• Coordinate design review process—collect application forms/documents, enter data into Connect, prepare material for DRC consideration and prepare responses to applications and update Connect. Maintain DRC minutes.
• Responsible for implementation of the procedural manual and any other duties that may be required by supervisor.
• Work with community members on the event scheduling process. Schedule events accordingly.
• Represent professionalism and First Service Residential’s standards of operations to clients and fellow staff at all times.
• Verify and approve for payment service invoices for all non‑routine invoices, subject to established budget guidelines and present invoices to facility director in a timely fashion for payment.
• Conduct walkthroughs of all facilities daily/weekly, and direct responsible vendors for repairs in accordance with budget guidelines.
• Provide input to supervisor for changes in maintenance, repairs, purchases or policies that may benefit the community financially, decrease liability, or enhance homeowner satisfaction.
• Assist in updating facility maintenance manuals.
• Apply a pro‑active approach to all areas of responsibility and strive for continuous improvement and excellence throughout.
• Responsible for completion of applicable punch list items.
• Follow quality system procedures.
• Assist GM in all administrative duties.
• Complete company training as assigned and attend all company mandatory functions.
• Comply with company policies and procedures.
• Other projects and opportunities as may be deemed needed and appropriate for this position.

• Committed to continual learning through seminars, trade shows, training conferences, and other learning opportunities.
• Strong written and oral communication skills.
• Ability to handle multiple tasks and work independently while prioritizing daily workload.
• Strong customer service skills.
• Ability to handle deadlines and pressure of the position.
• Proficiency with Microsoft Office.
• Effective communication with the Board, vendors and clients, verbally and through written correspondence.
• Resourceful and…