Senior Consumer Loan Service Delivery Representative

.Senior Consumer Loan Service Delivery Representative page is loaded## Senior Consumer Loan Service Delivery Representative remote type:
Onsite locations:
Tustin, CA:
Riverside, CAtime type:
Full time posted on:
Posted 22 Days Agojob requisition :
JR105050

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Senior Consumer Loan Service Delivery Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates.

Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
** Pay Range:**$26.62 - $38.60
** Scheduled Weekly

Hours:

** 40

What You’ll Be Doing Provides World Class Member service to Members via the phone or email. Provides detailed information and promotes credit union products and services to build relationships. Handles most complex situations in the consumer loan area. Serves as a lead to assist department Supervisors and Assistant Managers in achieving Consumer Loan Originations objectives. Serves as a subject matter expert focused on creating a great Member experience acting as trusted advisors for Consumer Loan Originations contact center team members and leadership, supporting the credit union with knowledge and guidance.

Assist with onboarding new team members as they complete classroom training by assisting in the learning lab where team members are trained after returning from classroom training.
* Serving the Membership over the telephone by answering and processing expert level Member transaction requests and providing product and service information, while supporting various consumer lending call queues.
* Accurately present information and perform tasks associated with originating (applications), processing and funding of various consumer loan products offered by the Credit Union including requesting and gathering relevant documents from Members (registration, income, purchase orders, etc.), entering data to complete transaction and conveying approximate processing times.
* Prepare loans for funding, ensuring all documents and funding terms are correct and forms (if applicable) are properly signed.
* Has an expert knowledge of consumer lending products and services including all DMV transactions and ancillary insurance products to effectively refer Members to the appropriate area. Identify needs and make recommendations for Members requests. Makes exceptions within limits independently based on expertise and convey specific recommendations when decision is outside authority limits.
* Possesses an expert level understanding of consumer lending servicing, identifying needs, researching escalated situations, making consultative recommendations, and processing Member requests.
* Communicate all consumer loan decisions (approvals and denials) to Members, advise them of all requirements necessary for loan approvals. Take an active advisor role with denials to understand when a loan should be reconsidered for an approval and advocate with support. Provide expert financial advice to the Member based on the denial codes/comments in an effort to help the Member garner an approval in the future.
* Handles expert level escalations (i.e. loan denial questions; intricate product questions, etc.) where Members are asking to escalate their situation to a higher level of authority. This includes working the escalation and/or advanced queues taking escalations from Members and team members. Works with minimal supervision, using advanced problem solving skills and sound judgment when advocating for Member. Will assist taking calls on the Supervisor/Assistant Manager escalation queue.
* Assists Consumer Loan Originations with training of new team members and cross training of existing team members in area of specialty. Keeps up to date with policy/procedure updates and helps train team on higher lending…