OTA Operations Engineer - Triage

About Us

Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world.

The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone.

As the Triage Engineer, you will be responsible for supporting a global engineering operations team function that will maintain vehicle software updates and fleet health data for not only today’s adventures but tomorrow’s as well.

Specifically, this role will be engaged in collecting, researching and analyzing errors pertaining to vehicle software updates.

This role is situated meaningfully within vehicle software engineering with cross-functional visibility and is a ground floor opportunity to revolutionize the connected car segment through development of streamlined and automated processes for managing vehicle software updates.

• Ensure robust software update support for all consumer/commercial vehicles by proactively managing software updates and anomalies across Rivian’s global fleet.
• Responsible for predicting, testing, and validating OTA and vehicle telematics solutions, end to end in partnership with Rivian Engineering and other teams.
• Work cross-functionally with engineering, product, design to onboard and validate new OTA integrations, solutions, and features prior to releasing to production and drive better system design
• Perform data analysis to maintain and monitor fleet health across the Rivian fleet.

• Bachelor of Science in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a related field
• 3+ years working as technical engineer within the IoT, fleet management/ wireless/networking, or connected car/EV industries
• Experience with IoT solutions that involve complex OTA campaigns, fleet management software lifecycle management

Preferred:

• Experience with networked embedded systems (CAN, Ethernet, LIN, DOIP, ISOTP)
• Experience with embedded flashing protocols (UDS, XCP)
• Familiarity with vehicle diagnostics and common UDS services
• Familiarity with cybersecurity, TCP/IP systems

Salary Range/Hourly Rate for Palo Alto Based Applicants: $105,100 - $131,400 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range/Hourly Rate for Irvine Based Applicants
: $96,700 - $120,900 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition or any other characteristic protected by law.

We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by…