Service Technician

Service Technician

Preferred Depot, 2492 Walnut Ave Suite 120, Tustin, CA 92780

Employment Type:

Temporary | Industry: Skilled Trade | Job Number: JE-001856 | Branch:
Santa Ana, CA

We are looking for a technical support professional to join our team!

• Manage all on-site installation, repair, maintenance and test tasks
• Coordinate machine transportation, installations, and repairs for various clients
• Produce timely and detailed service reports
• Diagnose errors or technical problems and determine proper solutions
• Identify and learn appropriate software and hardware used and supported by the organization
• Oversee technical support and call center initiatives for client products in a variety of industries ranging from consumer electronics to professional medical equipment and packaging machinery
• Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

• Overall high‑level knowledge of web‑based technologies
• Technical troubleshooting ability
• Familiarity with measurement tools (DVM, oscilloscope, power meter, etc.)
• Exhibits initiative and advanced customer service skills
• Diligence and commitment to following through and resolving problems
• A proven team player who proactively assists other team members
• Desktop and network support experience preferred
• AA degree or higher required

To apply online, submit your application through the posted job portal.