Microsoft 365 & Azure Platform Engineer; Systems Engineer

Microsoft 365 & Azure Platform Engineer (Systems Engineer)

Schools First Federal Credit Union

$46.21 - $73.93

40 hours

Reporting to the IT Infrastructure Operations department, the Systems Engineer plays a crucial role in the design and configuration of the organization’s identity, collaboration, and cloud systems. This position is responsible for the security, maintenance, and continuous improvement of identity systems and messaging platforms, and serves as an escalation point for incidents and support requests. The role requires a proactive approach to learning and adapting to emerging technologies, ensuring our IT systems remain robust and aligned with industry and security best practices.

Effective communication and documentation will be essential for engaging with departments within and outside IT, following the change procedure, and supporting the organization’s commitment to service excellence.

• Entra  (Formerly Azure Active Directory)
• Microsoft 365 Platform Services
• Power Platform and SharePoint Online
• Active Directory and Group Policy
• Azure Cloud Infrastructure

• Support and administer Microsoft 365 services, including Power Platform, SharePoint Online, One Drive, Exchange Online, Teams, and related collaboration workloads.
• Implement and manage automation and orchestration using Power Shell, Azure Automation, Power Platform, and Logic Apps to streamline operational processes.
• Maintain and enhance identity and access integrations between Microsoft 365, Entra , Active Directory, and other enterprise systems.
• Support Power Platform governance and environment management, including monitoring connectors, enforcing policies, and assisting with flow troubleshooting.
• Support Azure infrastructure design, governance, and overall management of subscriptions; develop role‑based access controls, maintain log analytics work spaces, and guide solution development for workload placement and optimization.
• Collaborate with Security and Compliance teams to maintain governance, auditing, and protection policies across Power Platform, Purview, Defender XDR, and Microsoft Sentinel.
• Contribute to automation and standardization efforts that improve efficiency, resiliency, and service quality across platforms.
• Partner with peer engineering teams to integrate Microsoft 365 identity and collaboration capabilities into broader enterprise systems.

• Develop and maintain configuration standards and operating procedures.
• Coordinate with vendors for technical support and upgrades.
• Troubleshoot advanced issues or problems, including escalation internally or to 3rd‑party vendor support, to drive root cause analysis.
• Forecast, recommend, and implement capacity planning.
• Manage vendors and hold them accountable to contractual SLA’s and obligations.
• Submit and fulfill service requests.
• Respond to incidents and problems.
• Provide KPI and metrics for reporting.
• Perform daily system monitoring, verifying the integrity and availability of systems infrastructure.
• Conduct after‑hours maintenance.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Gather and analyze system log files.
• Coordinate and collaborate with team members and service stakeholders.
• Create, change, and delete user accounts per request.
• Apply patches and upgrades on a regular basis.
• Provide assistance for support cases escalated by Systems Administrators.
• Perform peer review of submitted changes by Systems Administrators.
• Provide second tier support at the engineering level including investigation, troubleshooting, root cause analysis, and resolution.
• Perform regular systems hardening to maintain security standards.
• Monitor ITSM tickets and prioritize appropriately.
• Participate in a paid on‑call rotation supporting the production environment 24×7×365.

• Bachelor’s Degree or equivalent years of experience
• 5 – 7 years of system administration experience
• Microsoft PL‑104, AZ‑104, SC‑300, MS‑102, or equivalent Microsoft certification (preferred)

• Advanced knowledge with 5‑7 years of experience with one or more of:
  Micro…