Senior Manager, Product and Software-Mobile

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first – empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family.

This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

For more information, visit

Tricon Residential.

Job Description

The Mobile Senior Manager, Product and Software leads the product strategy and execution for our resident-facing mobile application and web portal. They are responsible for shaping how residents engage with Tricon digitally, making everyday interactions more seamless, intuitive, and valuable.

In this role, the Mobile Senior Manager, Product and Software also explores and validates new ways our digital platform can support residents across broader moments in their lives. That may include identifying emerging needs, uncovering under-served segments, or expanding our product’s relevance in adjacent areas. The incumbent should have a strong discovery mindset, an eye for growth opportunities, and a track record of launching products that resonate.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Own the product vision, roadmap, and strategy for both the resident mobile app and web portal, ensuring alignment with resident needs and business goals.

• Conduct structured discovery with residents—interviews, surveys, journey mapping, and usability testing—to identify pain points and new opportunities.

• Instrument and maintain behavioral tracking via tools like Full Story, Amplitude, and Mixpanel, partnering with engineering to ensure data integrity.

• Analyze engagement and retention metrics to identify areas of friction and opportunities to improve conversion, satisfaction, and loyalty.

• Translate discovery and analytics into clear problem statements, feature requirements, and hypotheses to test and validate.

• Partner with design and engineering to deliver high-quality solutions through modern Agile practices, including sprint planning, backlog grooming, and iterative releases.

• Manage cross-functional product development workflows for mobile and web, ensuring alignment across engineering, QA, marketing, and customer experience teams.

• Define and track key success metrics; report progress to stakeholders with clarity and accountability.

• Author and maintain clear internal documentation, release notes, and support materials for resident-facing features.

• Advocate for product-led practices across the organization, mentoring others in discovery, prioritization, and outcome-driven thinking.

Qualifications:

• Expertise in product discovery, including customer interviews, opportunity identification, and usability testing.

• Proficient in using product analytics tools such as Full Story, Amplitude, or Mixpanel to guide decision-making and define success metrics.

• Familiarity with tagging/instrumentation planning and working with developers to set up data tracking systems.

• Comfortable defining MVPs, writing detailed requirements, and managing…