Senior Systems Engineer

Join to apply for the Senior Systems Engineer role at Schools First Federal Credit Union
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We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

$ - $

40

• Support Schools First complex network infrastructure with a focus in one or more key functional areas:
  Applications, Operating Systems, Compute and Storage
• Design, install, and configure systems to support infrastructure and applications.
• Develop and maintain configuration standards and operating procedures.
• Coordinate with vendors for technical support and upgrades.
• Perform intermediate design through independent thinking and application of best practice principles.
• Troubleshoot complex issues or problems, including escalation internally or to 3rd party vendor support, to drive root cause analysis.
• Forecast, recommend, and implement capacity planning.
• Manage vendors and hold them accountable to contractual SLA’s and obligations.
• Submit and fulfill service requests.
• Respond to incidents and problems.
• Provide KPI and metrics for reporting.
• Perform daily system monitoring, verifying the integrity and availability of network infrastructure.
• Conduct after-hours maintenance.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Gather and analyze system log files.
• Research and recommend innovative and automated approaches for system engineering tasks.
• Coordinate and collaborate with team members and service stakeholders.
• Provide assistance for support cases escalated by Systems Administrators and Systems Engineer I and II.
• Perform peer review of submitted changes by Systems Administrators and Systems Engineer I and II.
• Provide second tier support at engineer level to including investigation and troubleshooting.
• Monitor ITSM tickets and prioritize appropriately.
• Design and support disaster recovery and business continuity solutions, failover and testing efforts.
• This position will be part of a paid on call rotation supporting the production environment 24x7x365.

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

• Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required
• 10+ years of system administration experience. required
• Microsoft MCITP preferred
• Red Hat Certified Architect preferred
• IBM CSE-Virtualization preferred
• VMware Certified Design Expert preferred
• Cisco Data Center UC Support Specialist preferred

• Expert knowledge with eleven to twelve years of experience with one of more of the following Applications: ▪ Microsoft Active Directory, Microsoft Exchange, Microsoft IIS, Microsoft SQL, Microsoft Skype for Business ▪ Credit Union specific applications ▪ General back office applications ▪ Commvault, EMC Avamar or IBM Tivoli Storage Manager ▪ Solarwinds, Splunk, Upguard or other monitoring tools
• Expert knowledge with eleven to twelve years of experience with one of more of the following Operating Systems: ▪ Windows Server ▪ Red Hat Linux ▪ IBM AIX ▪ VMware vCenter and vSphere
• Expert knowledge with eleven to twelve years of experience with one of more of the following Compute systems: ▪ Cisco UCS B and C Class ▪ HP G Servers ▪ HP Non-stop ▪ IBM P Series ▪ Nutanix
• Expert knowledge with eleven to twelve years of experience with one of more of the following Storage systems: ▪ EMC vMax ▪ IBM SAN Volume Controller and XIV ▪ Network Appliance FAS ▪ Pure Storage ▪ Cisco MDS
• Expert knowledge of operating system scripting and utilities.
• Expert knowledge of SNMP and log monitoring tools.
• Expert knowledge of TCP/IP and OSI Model.
• Expert knowledge of firewalls, routers and switches.
• Expert knowledge of storage protocols; iSCSI, Fiber Channel and NFS.
• Expert knowledge of audit and security best practices (NIST, PCI, ISO).
• Expert knowledge of Data Center standards including cabling, fire suppression, power and…