Assistant Manager, Real Estate Post Closing

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We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Assistant Manager, Real Estate Post Closing

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates.

Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range: $96,110.00 - $

Scheduled Weekly

Hours:

40

What You’ll Be Doing

Assists the Department Manager with the daily operations of the Real Estate Post-Closing team and shares responsibility for department performance. Serves as a technical lead for Members, team members, and third-party vendors, ensuring compliant and timely finalization of real estate loan transactions. Oversees post-closing activities including quality control, compliance, and loan delivery to investors. Provides guidance, directs team activities, and offers performance feedback and coaching.

Accountable for service quality and ongoing process improvements to enhance the Member experience.

• Leads the daily operations of the Real Estate Post-Closing team, providing expert guidance on complex tasks and serving as an escalation point for Member and team member issues.
• Oversees all post-closing activities including Closing Disclosures, trailing documents, investor delivery, adverse action notice review and delivery to ensure accuracy, compliance, and timely execution.
• Partners with Compliance and other internal stakeholders to ensure adherence to regulatory requirements and internal standards. Conduct team member training on relevant changes or updates.
• Monitors department loan pipelines and third-party vendor performance to ensure service standards, compliance guidelines, and delivery requirements are met.
• Drives operational improvements by identifying process gaps and barriers to team productivity, including system limitations and resource constraints. Develops and presents resolution recommendations to management and supports implementation of approved enhancements.
• Maintains expert-level knowledge of Fannie Mae, Freddie Mac, FHA, and Conventional loan products, and ensures team members are trained on relevant updates and regulatory changes.
• Creates and delivers standard and ad hoc reports to stakeholders, performing data analysis to support business decisions, compliance reviews, and audit responses.
• Oversees audit preparation and image file collection for internal and external audits. Prepares formal responses to findings and supports development of corrective action plans.
• Supports business continuity planning through annual testing and reporting.
• Promotes a positive and professional work environment, fostering collaboration and clear communication with Members, team members, management, and vendors. Leads the team through organizational and process changes using sound change management strategies that drive engagement, build resilience, and support successful adoption of new systems, policies, and workflows.

Additional Job Functions

• Supervises team members directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff.
• Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff.
• Identifies areas to streamline department and credit union operations.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
• May act in the capacity of the Manager in his or her absence.
• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their…