Manager, Management

Job Description Job Summary

The Manager role supports the General Manager in every aspect of the restaurant’s operations. They uphold promises to their Team, their Guests, and the Business. The Manager will direct, lead and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness and sanitation.

• Conducts team member interviews.
• Conducts team member reviews every 6 months and creates action plans to ensure growth and development.
• Supports the Head Trainer to ensure training materials available are consistently and effectively used in team member training.
• Team members are coached, trained and developed in their job roles for all work areas.
• Team members are provided with the tools, education and experience to perform individual job descriptions to standards.
• Conducts all new team member orientation and supports trainers in each day of training.
• Personally, follows up with both team members.
• Conducts performance oriented training and maintains accurate training records.
• Supports the manager-in-training training program when needed.
• Analyzes own strengths and weaknesses.
• Develops self‑improvement objectives, goals and an implementation plan utilizing training programs.
• Supports the General Manager in the development of new managers.

• Delivers profitability of restaurant operations by operating within a cost of goods and labor productivity guidelines.
• Cost goals are met for food.
• Labor goals are met, work is completed daily (no O.T. is scheduled).
• Team members are held accountable for achieving food, labor, and other cost goals as communicated by the General Manager.
• Checklists and reports are completed accurately and on time, invoices checked for accuracy.
• Supports the General Manager and Kitchen Manager with weekly inventories and action plans.
• Provides input in the development of budgets, projections, goals, and objectives.
• Practices sound security measures always securing people, monies, records, information and equipment.

• Follows administrative guidelines and procedures. Completes and maintains accurate records/paperwork.
• Supports the GM to conduct timely, effective team member performance reviews.
• Supports the GM to complete new hire forms properly and efficiently.
• Reconciles all payroll records at the end of every shift to ensure accuracy.
• Prepares FOH and Bar labor schedules weekly.
• Maintains schedules to match sales forecasts/budgets for all team members.
• Properly uses and documents team member disciplinary actions.
• Completes assigned administrative duties such as schedules and reviewing team member schedules, etc., accurately and on time.

• Conducts daily audits and cash checks.
• Understands and promotes the Hopdoddy culture.
• Seeks and welcomes the opportunity to learn new techniques and tasks.
• Builds support and commitment among others around company initiatives.
• Follows direction in all delegated tasks and projects.
• Has a positive attitude and approach to the job.
• Demonstrates the highest standards and acts as a role model for team members.
• Participates in, and is supportive of all marketing programs. Actively supports the marketing and sales plan, emphasizing up‑selling and other objectives identified by the management team. Communicates and manages company expectations.
• Posts important and relevant information for team members with guidance from the General Manager.
• Participates in the creation of effective and results based sales building plans. Executes sales building plans.

• Through his/her own conduct, appearance, and energy level sets the leadership example for the team member in the restaurant.
• Ensures food is prepared in accordance with Company standards and recipes.
• Ensure food safety and security processes and procedures are followed.
• Ensures proper staffing and operation of the restaurant.
• Leadership includes time spent providing direction to team members as well as exceeding guest…