Service Manager

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The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required.

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensure a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention.
• Leads, develops, coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1’s, performance management process and associate feedback. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.
• Coordinates and performs service requests in accordance with company standards; monitors unit turn times and coordinate vendor schedules; inspects all turns to ensure completed to standard; ensures supply rooms and work areas are clean, well organized and maintained according to company standards.
• Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
• Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
• Monitors key performance metrics; ensures plans are in place to achieve company targets.
• Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.

• High School Diploma
• Experience:
  
  Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.
• EPA certification, IFMA, IREM, BOMA designation preferred.
• Regular, consistent and timely attendance required
• On call required for after hours emergencies;
  Schedule may require work on weekends, holidays and evenings
• Occasional travel required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds
• Valid California driver’s license;
  Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Communities of Responsibility:
Tustin Ranch Golf Course - Sierra Vista

Unit Count: 306

Base Pay Start Rate: $38.37

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort‑style apartment communities in coastal California’s most desirable locations:
San Diego, Orange County, West Los Angeles and Silicon Valley.

With world‑class amenities, resort‑like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the…