Supportive Case Manager II- -SC​/Center of Hope, Orange

Position: Permanent Supportive Housing Case Manager II- 11-145-SC/Center of Hope, Orange County

Permanent Supportive Housing Case Manager II- 11-145-SC/Center of Hope, Orange County

The Salvation Army Southern California is seeking a dedicated Case Manager II for our Center of Hope in Orange County. This role focuses on tenancy and sustainability services within our Housing Stabilization Program and Permanent Supportive Housing initiatives.

Mission Statement

The Salvation Army, an international Christian movement, strives to preach the gospel of Jesus Christ and meet human needs without discrimination.

Position Summary

Case Manager II supports residents by removing barriers to housing, creating budget plans, and linking residents to community resources. The role involves both housing stabilization and permanent supportive housing activities, including coordination with landlords, property managers, and the Coordinated Entry System (CES).

Essential Functions Case Management

• Provide holistic, strength‑based, harm‑reduction case management in a timely and efficient manner.
• Maintain an active case load and perform needs assessments to ensure proper services.
• Meet residents at least four times a month and maintain weekly case notes in internal and external databases.
• Utilize conflict management, de‑escalation, and crisis intervention techniques when necessary.

Housing Navigation

• Assist residents with obtaining required housing documents.
• Research and visit housing options, building rapport with landlords and property managers.
• Secure permanent housing through outreach to relevant agencies.

Housing Sustainability / Permanent Supportive Housing

• Facilitate community resource use and conduct in‑home or community visits.
• Teach basic life skills and educate clients on neighborhood amenities and transportation.
• Advocate for tenant rights and provide proactive follow‑up visits.
• Prepare and conduct life‑skills classes in collaboration with vendors.
• Coordinate holiday, birthday, and community celebrations.
• Act as liaison between landlord, client, and neighbors for housing‑related issues.

Record Keeping

• Maintain accurate documentation, including housing documents, resident goals, and monthly reports.
• Enter case notes into HMIS, CES, Wellsky, and Cal Optima databases on time.
• Submit accurate Cal Optima billing on designated deadlines.
• Perform other duties as assigned by Program Supervisor or Lead.

Core Competencies

• Strategic Thinking
• Problem Solving
• Oral & Written Communication
• Teamwork
• Active Listening
• Adaptability & Flexibility
• Time Management
• Cultural Competence
• Continuous Improvement

Pay Rate

$26.00 – $28.00 per hour.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, twist, grasp, lift up to 40 lbs, operate a computer, fax, phone, and drive for in‑home visits.

Minimum Qualifications

• Demonstrated understanding of The Salvation Army’s Christian mission.
• Bachelor’s degree in social work or equivalent (preferred).
• Minimum 1 year of case management experience with individuals in recovery, mentally ill, and/or homeless.
• Experience with HMIS or Wellsky (preferred).
• Experience with tenant/landlord relationships preferred.
• Good physical and mental health to meet job demands.

Skills, Knowledge & Abilities

• Valid driver’s license and clean MVR.
• English/Spanish bilingual preferred.
• Detail‑oriented, ensuring file and contract compliance.
• Knowledge of tenant rights and strengths‑based case management.
• Sensitivity to cultural and socioeconomic characteristics.
• Effective communication with co‑workers, community members, and residents.
• Flexible availability for crisis calls, nights, weekends, holidays.
• Excellent verbal and written communication.
• Computer literacy, proficient in Microsoft Office suite and database management.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Health Care Provider – Non‑profit Organization

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