Recovery Navigator; TEMPORARY SC​/Anaheim Emergency Shelter

Recovery Navigator (TEMPORARY) – 11-145 – SC/Anaheim Emergency Shelter

Join to apply for the Recovery Navigator (TEMPORARY)-11-145–SC/Anaheim Emergency Shelter role at The Salvation Army Southern California
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The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Recovery Navigator is responsible for delivering various therapeutic services, which provide optimal quality care and consistency to both the individual and the course of their recovery. The Recovery Navigator facilitates recovery groups, recovery education case planning including recovery and discharge plans for homeless individuals. Services are provided using a holistic case‑management and trauma informed approach to homeless clients enrolled in The Salvation Army Shelter programs.

• Initiate personal contact with newly admitted individuals experiencing the desire to work on a sobriety plan while providing support in the recovery process.
• Research, plan and conduct groups and individual sessions per program standards.
• Assist in developing and implementing an individualized recovery plan for each individual requesting assistance using measurable goals and objectives by obtaining information from the intake assessment, medical history and physical screening, family assessment and psychosocial assessment. Use this information to formulate an individualized, client‑centered recovery plan.
• Assist the individual in discharge planning as needed and ensure proper communication of each individual’s progress through record keeping and verbal interaction with staff.
• Provide appropriate treatment referrals and link guests with treatment services.

• Maintain proper documentation including goals, progress notes, monthly statistics and client files.
• Assist with entering all data on clients into Bridges and/or HMIS and CES System.
• Practice consistent communication with Program Manager related to client status:
  This includes keeping Manager informed of services provided by the case manager or other service agency, challenges toward assisting clients with service plans and recovery strategies.
• Input case notes for each client meeting in a timely manner. Assist in entering and exiting all clients from database and ensure records are accurate.

• Participate in Homeless Service staff meetings and trainings.
• Assist in education and development of student interns including the orientation of new interns, planning, and daily duties; co‑lead groups as needed.
• Utilize conflict management, de‑escalation and crisis intervention techniques in emergency situations.
• Participate in Social Service and Community meetings such as the Recovery Collaborative.
• Assist in maintaining positive working relationships with community partnerships.
• Assist the Program Supervisor as requested and perform other assignments/duties as directed.

• Problem Solving/Conflict Resolution – Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service – Manage difficult and/or emotional clients, residents, staff, and/or guests; diplomatically address their needs to ensure mutually satisfying outcomes.
• Oral & Written Communication – Speak & write professionally, clearly, and persuasively in a variety of potentially challenging situations; edit work for spelling and grammar; seek clarification and respond appropriately to questions.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Compassion – Offer support through active listening and understanding to guests engaging in recovery services, maintaining sensitivity and refraining from providing judgement by providing trauma informed care and harm reduction.

Ability to walk, stand,…