Supportive Case Manager II- -SC​/Center of Hope, Orange

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Case Manager II focuses on Tenancy and Sustainability services. This encompasses two main areas:
Housing Stabilization Program or Permanent Supportive Housing. It provides holistic, strength based, harm reduction case‑management services specializing in housing sustainability and retention to include, but not limited to: removing barriers in order to become housing ready or sustain housing, assisting residents with making appointments, creating a budget in order to save towards moving into or sustaining housing and assistance with linking residents to resources.

The Case Manager II with emphasis in Housing Stabilization Program searches for and visits various housing options and builds rapport with landlords and property managers to ensure individuals are linked to proper housing services and will participate in weekly Coordinated Entry System (CES) housing match meetings to provide resident updates on individuals being discussed during meeting. Case Manager II with emphasis in Permanent Supportive Housing will attend weekly Supportive Service Meeting, works with Property Management, and ensures engagement into the community.

• Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
• Maintain an active case load.
• Work with homeless and/or housed individuals to remove barriers that would impede them from focusing on obtaining and maintaining housing.
• Create a case plan with each resident and perform needs assessments to ensure proper services are offered.
• Meet with residents on case load as needed, at minimum four times a month.
• Ensure resident case notes are entered weekly within internal and external databases.
• Utilize conflict management, de‑escalation, and crisis intervention techniques in emergency situations.

• Assist residents with obtaining documents needed for housing.
• Research and visit various housing options for low‑income individuals/seniors and build rapport with landlords and property managers.
• Assist in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and social service agencies.

• Facilitate the use of community resources to help residents integrate into the community, and link newly housed residents to appropriate resources.
• Conduct in‑home or community visits with a step‑down approach (Critical Time Intervention - CTI) for each client.
• Teach basic life skills and educate newly housed clients on neighborhood amenities, services, and transportation.
• Apply knowledge and educate residents on tenant rights and responsibilities.
• Provide proactive follow‑up home visits to support stability, self‑sufficiency, and problem‑solving, including advocacy and reducing isolation.
• Ensure each resident is welcomed and offer engagement into the community.
• Prepare and conduct life skills classes for residents and coordinate with outside vendors to come onsite and offer classes. Classes may consist of budgeting, nutrition, AA/NA, work readiness, tenant rights, and other related skills.
• Utilize harm reduction interventions to deliver client‑centered, holistic services to help clients remain housed.
• Coordinate holiday, birthday, and community celebrations for residents.
• Act as a liaison between landlord and client (and clients/neighbors) for housing‑related issues.

• Maintain proper documentation including copies of housing documents, resident goals, monthly reporting, and resident electronic files.
• Enter resident case notes into internal and external database (HMIS, CES System, Wellsky, Cal Optima) in a timely manner (as each database requires).
• Accuracy of Cal Optima (CalAIM) billing process submission in a timely manner by designated deadline.
• Other…