Office Administrator

Overview

Apply now to join our great team as an Office Administrator at Care Outlook. You will be based in our Hounslow branch. Care Outlook is one of the leading providers of home‑care services that support vulnerable adults in maintaining independence and remaining in their own homes.

• Answer and make calls, handle client and staff enquiries, and escalate to the correct manager when needed.
• Manage emails and basic office administration, including scanning and updating records.
• Use Microsoft 365 and our care planning/rostering systems daily.
• Support day‑to‑day branch compliance, including document checks and file maintenance.
• Support visit monitoring and raise any missed or late calls to management.
• Liaise with external professionals and services when required.
• Support new‑starter clear‑to‑work meetings (issuing phones, uniform/PPE, and collecting any outstanding documents).
• Assist with recruitment and onboarding, including coordinating interviews, completing compliance file checks and audits, and supporting the end‑to‑end onboarding process.

• Right to work in the UK and subject to DBS check.
• Previous office administration experience preferred.
• Confident using Microsoft 365 (Outlook, Word, Excel) and able to learn new systems quickly.
• Strong communication skills and able to handle a high volume of calls politely and professionally.
• Organised, accurate and able to work under pressure in a fast‑paced environment.
• Proactive, uses initiative and works well as part of a team.

• Salary: £25,000 per annum.
• 20 days holiday plus bank holidays.
• Ongoing support and professional development.
• Opportunity to work in an expanding, leading home‑care provider.