Client Service Executive

Location: Hampton

Client Service Executive

Our client

We are currently supporting a long-standing client who is looking to hire a Client Service Executive / Customer Service Executive due to continued business growth and the onboarding of new clients. This is an excellent opportunity to join a company known for delivering high-quality customer service, client support and account management. The business offers a hugely supportive working environment, with in-house training from day one and clear career progression as you develop within the role.

Due to year-on-year growth, the company has expanded across two sites, making this an exciting time to join a growing customer service and client services team.

Hours:

Monday-Friday, 37.5 hours per week (between 8:00am-5:30pm)

Location:

Hampton

Salary: £25,000-£28,000 DOE + up to 2.5% annual bonus

Benefits:
Private medical, life assurance, gym membership, generous holiday allowance, structured training

Job description

This is a varied and fast-paced customer service and client support role, working closely with the Account Manager to deliver an excellent service to an established client base. You will play a key role in client onboarding, account administration, customer communication and issue resolution, ensuring smooth day-to-day operations.

Key responsibilities:

Acting as the main point of contact for day-to-day client and customer communication
Providing high-quality customer support via phone and email
Producing key client documentation accurately and within deadlines
Managing new vehicle orders, progress updates, contract creation and deliveries
Responding to client and driver queries with professionalism and care
Creating monthly invoices and recharges
Authorising external supplier orders
Producing regular and ad-hoc client service reports
Supporting rescheduling requests and early terminations (with guidance)
Key skills

Previous experience in customer service, client services, account support or customer support
Excellent written and verbal communication skills
Strong organisation skills with high attention to detail
Ability to work accurately and efficiently in a fast-paced environment
Confident handling multiple client queries and priorities
A proactive, collaborative team player with the ability to work independently

What's on offer?

Competitive salary of £25,000-£28,000 DOE + up to 2.5% annual bonus
25 days holiday (increasing to 30 with service)
Generous sick pay and life assurance (3.5x salary after 6 months)
Pension scheme and private medical insurance (after assessment period)
Subsidised gym membership
Annual salary reviews and a clear career progression pathway
Smart office dress code and an inclusive, supportive working culture