Client Care Manager

Are you a skilled and compassionate leader with a passion for providing exceptional client care? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity for you to make a difference! We are looking for an experienced Client Care Manager to work on a full time basis, working 36 hours per week Monday to Friday at our unit in Richmond.

You will play a pivotal role in managing the entire client care process, from assessment through to treatment and follow-up. Your primary focus will be to ensure the achievement of service standards through effective coordination of staff and financial resources.

The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

• To motivate staff to ensure the achievement of unit targets and quality standards set by the Treatment Unit Manager
• To ensure effective communication systems are maintained within the admin department, with effective lines of communication between other staff, departments, and units.
• To ensure that clients and their escorts are treated with courtesy and respect and that they receive a high standard of service.
• To manage the administration of consultation and treatment appointments, medical case notes, client comment forms and monthly case note audits as appropriate.

• Have proven experience with working in a care environment, experience of managing people and carrying out an administrative function with resource management responsibilities.

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• My Mind Pal  mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance