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IT Business Partner - Direct-to-Consumer; Retail & eCommerce
Job in
Twickenham, Greater London, TW1, England, UK
Listed on 2026-02-19
Listing for:
Mackenzie Jones
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Business Analyst, Ecommerce
Job Description & How to Apply Below
IT Business Partner - Direct-to-Consumer (Retail & eCommerce) - Permanent Circa £80,000 + £8.4k Car Allowance + 24% Bonus + Benefits Must be Eligible to work in the UK - Cannot Provide Sponsorship.
International FMCG organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels.
This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role:- You will act as the strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
- Ownership of the D2C Applications landscape across Retail & Digital channels.
- Leading cross-functional planning and stakeholder engagement.
- Managing vendors & coordinating with international IT teams.
- Driving Digital Transformation & Continuous Improvement initiatives.
- Support and optimise IT Systems across Retail & eCommerce operations
- Retail SAP S4/HANA & POS Retail Store systems.
- Master Data Management through Retail & Ecom systems & PIM.
- Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
- Strategic Partnership & Demand Leadership.
- Shape and govern the IT demand pipeline aligned to business strategy.
- Facilitiate governance forums with senior stakeholders.
- Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
- Translate business strategy into technology capability roadmaps.
- Lead workshops to identify improvement & innovation opportunities.
- Own the end-to-end D2C Application landscape.
- Drive Automation, Integration & Process simplification.
- Lead Business Cases & Transformation initiatives.
Innovation:
- Develop Capability Roadmaps aligned to Enterprise Architecture.
- Identify opportunities leveraging AI, Automation & Analytics.
- Ensure scalability for future growth.
- Oversea Incident Management & root cause resolution.
- Maintain IT System stability & performance.
Required:
- IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors.
- Retail Systems and/ or Ecommerce platforms - in one or more key D2C process areas.
- Expertise in D2C processes & Customer Journey optimisation.
- Retail SAP S4/HANA & POS Retail Store systems, Ecommerce platforms, CRM, email marketing & Loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
- Proven delivery of cross-functional transformation initiatives.
- Driving Transformation & Operational excellence.
- Strategic mindset & emotional intelligence.
- Collaborative approach to teamwork.
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