Service Change Manager: SLA-Driven ITIL Expert
Job in
Twickenham, Greater London, TW1, England, UK
Listed on 2026-08-17
Listing for:
Advanced Resource Managers
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Advanced Resource Managers is seeking a Change & Service Manager for a market‑leading Public Safety organisation in South-West London. You will own the service definitions and SLAs, and act as the primary escalation point for the customer base to ensure delivery meets expectations.
You will coordinate the service team, manage change requests through to successful delivery, monitor performance, and drive continuous service improvement to maximise customer satisfaction and contract value.
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