Hostel Manager

Hostel Manager Richmond £42,000 per annum Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEARs values, while delivering high-quality, trauma-informed support to residents with complex needs. About the role This is a practical leadership role where you will:

- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment. About you We are looking for someone who:

- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills Why join us At SPEAR, youll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact. Your benefits
- Generous holiday 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support Occupational health service and free annual eye test (with contribution towards glasses if required) - Cycle to Work Save on a new bike and accessories through salary sacrifice
- Season ticket loan Interest-free loan for annual travel passes
- Moving house day Extra days leave when you move home
- Financial security Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options

- Career development Ongoing training, learning and progression opportunities
- Blue Light Card Discounts across a wide range of shops, restaurants and services Shortlisting Date: 7th August Final date to receive applications: 5th Aug First Interviews W/C: 12th, 13th and 14th August Second Interviews W/C: 19th, 20th and 21st Aug