Aftersales Manager
Listed on 2026-10-03
-
Management
Operations Management, General Management
Richmond, United Kingdom
We are seeking an experienced Aftersales Manager to lead our clients Service/Parts Department at the Richmond branch. This is a key leadership role focused on maximising departmental profitability while delivering outstanding customer satisfaction.
As Aftersales Manager, you will motivate, develop, and coach the Service/Parts team to achieve exceptional performance. You'll take ownership of departmental results, regularly reviewing financial performance, operating controls, and key metrics to ensure targets are met. You will also monitor the WIP and advance bookings daily, identifying any variances against budget and implementing effective action plans to address shortfalls.
This position requires previous success in managing a busy, fast-paced Service Department, with the ability to combine commercial acumen and strong leadership to deliver consistent results.
Key Responsibilities- Lead and inspire the Service team to deliver an exceptional customer experience.
- Drive department profitability and efficiency through proactive performance management.
- Review accounts, operating controls, and KPIs, taking remedial action where required.
- Monitor WIP and forward bookings daily, analysing variances and implementing action plans.
- Maintain high standards of customer satisfaction and retention.
- Ensure compliance with company and manufacturer standards at all times.
- Proven experience managing a successful Service Department.
- Excellent interpersonal skills with the ability to build and maintain strong relationships.
- Strong communication, leadership, and negotiation skills.
- Target-driven, with a passion for achieving and exceeding objectives.
- Competent in Microsoft Office applications.
- Flexible approach with the ability to work extended hours when required.
- Full UK driving licence.
As a family-owned business, they are guided by core values:
Professional, Trust, Respect, Caring, and Together
. We expect every member of our team to uphold these values in everything they do.
- Competitive salary plus uncapped bonus scheme (OTE £55,000.00)
- Company car
- Performance-based bonus scheme
- Supportive, family-oriented working environment
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