Volunteer Manager

Title: Volunteer Manager
Location: Marble Hill House, Richmond Road, Twickenham, London, TW1 2NL

Salary: From £27,876 p.a., dependent on skills and experience / 36 hours per week
Job type: Temporary
: 16341

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.

We are looking for a Volunteer Manager to join our team. The role is full-time maternity cover. You’ll be on a fixed-term, full-time basis, working 36 hours per week, including weekends and bank holidays.

• Salary from £27,876, depending on skills, experience and location
• 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

As Volunteer Manager, you will lead the day-to-day coordination, support, and engagement of our volunteer team to ensure a high-quality visitor experience. You will oversee volunteer scheduling and communication, maintain accurate records, and ensure volunteers are informed, supported, and equipped for their role. You will also build strong working relationships across the site and help to foster a positive and inclusive culture.

You will also:

• Support the daytime hours duty management system at Marble Hill
• Support recruitment, onboarding, and training activity where required
• Contribute to improving processes and volunteer engagement initiatives

• Experience coordinating or supporting volunteers or staff
• Strong organisational and communication skills
• Ability to work collaboratively with a wide range of stakeholders
• Confidence using digital systems and maintaining accurate records
• A proactive and solution-focused approach

Interviews will be held on Thursday, 12th March at Marble Hill House, TW1 2NL
.