Retail Supervisor Store

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front line selling and delivering world-class in-store fan experiences.

The Retail Supervisor plays a critical role in the store and/or venue, partnering with the Management Team to create the ultimate game day and shopping experience for fans by leading the front line selling effort. This position drives results through effective communication, team building, and consistent execution of sales and operations plans across a rotating schedule that includes days, nights, and weekends.

The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Communicate clear expectations for assignments and projects to employees under your supervision, ensuring alignment on priorities and accountabilities.
• Provide training and onboarding assistance to new employees, building a capable and confident store team.
• Deliver timely, constructive feedback to associates based on observed job performance, fan comments, and knowledge of the work environment.

• Lead customer engagement on the floor, modelling and coaching world-class service behaviours that turn every interaction into a memorable fan experience.
• Train store team members to deliver consistent, fan-first service standards that meet and exceed customer expectations.
• Respond to fan needs and feedback with a positive, enthusiastic attitude, ensuring every visit reflects the Fanatics standard of excellence.
• Support an inclusive store environment that celebrates diversity and makes every fan feel welcomed and valued.

• Utilise business metrics — including revenue targets, per cap, and UPT — to make informed, data-driven decisions that improve store performance.
• Identify opportunities to refine sales and operations plans, bringing fresh thinking to day-to-day challenges on the shop floor.
• Maintain stockroom organisation and back of house efficiency, continuously seeking smarter ways to manage flow and reduce friction.
• Demonstrate hunger for development by staying current on retail trends, including high-fashion merchandising practices, and bringing relevant insights back to the team.

• Responsible for the day-to-day running of the store, owning operational standards and ensuring smooth execution across all functions.
• Achieve or exceed store financial targets, delivering on retail sales and profit in line with agreed KPIs.
• Execute sales and operations plans with discipline and urgency, holding yourself and the team accountable to deadlines and timescales.
• Support management with any other reasonable duties and responsibilities as required, stepping up with a relentless can-do mindset.

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement