Shop Manager Richmond

Permanent

29-09-2026

15-10-2026

North Yorkshire

DL10 4QA

United Kingdom

On-site

Retail

Management and supervisory

Other management

Proven experience in retail management

Shop Manager Richmond
Permanent Contract

Location:

Richmond, 3 Finkle Street, Richmond, DL10 4QA

Hours:

37.5 hours (5 over 7 days per week)
Salary: £26,396.89 per annum
Closing date: 15th October 2026 (the advert may close early if we receive a sufficient number of suitable applications)
Brand:
Herriot Hospice Homecare Charity Shops

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

As Shop Manager, you’ll lead and inspire a team to create a thriving, customer-focused and commercially successful shop. You’ll drive sales both in-store and through online platforms, ensuring we make the most of every donation and deliver an exceptional experience for our customers and donors.
You’ll be responsible for the day-to-day running of the shop, from merchandising and stock management to achieving sales targets, managing takings and maximising Gift Aid and EPOS opportunities. Working closely with the Retail Area Manager, you’ll develop and deliver a shop plan, using data, customer insight and creative ideas to grow sales, engage the local community and raise awareness of North Yorkshire Hospice Care.
You’ll also play a key role in building a strong and motivated team, supporting recruitment, training, development and performance, while creating an inclusive environment where employees and volunteers can thrive.

You’ll be an empowering people manager with experience of working in charity, commercial or independent retail, ideally at Assistant Manager level or above. You’ll be confident working to targets and KPIs, with strong sales, customer service and merchandising skills and a passion for delivering results.
You’ll be a confident communicator and organised, commercially minded individual who can spot opportunities to increase sales, improve stock management and make the most of online and in-store selling opportunities. Experience using an EPOS system and managing or leading teams, including volunteers, is essential.
You’ll thrive in a fast-paced and varied environment, be passionate about sustainable retail and have a good understanding of current retail trends and the marketplace. Most importantly, you’ll be collaborative, enthusiastic and committed to making a difference through North Yorkshire Hospice Care’s values and work.

• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
• Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

• We put the people who use our services at the heart of everything we do
• We are caring and…