Head of Account Management; Maternity Cover

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Cazoo , you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!

We are seeking a dynamic Head of Account Management to lead our account management function, taking responsibility for a portfolio of £50m+ revenue across 5,000 independent dealers. Leading 4 Manager-level direct reports and a wider team of 30+ Account Managers, you will drive a step-change in performance, dealer engagement, and commercial impact as we evolve into a high-growth, challenger automotive marketplace.

This role is critical in shifting our approach from reactive account management to proactive, insight-led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility.

Reports To:
Sales Director

Contract Type:
Fixed Term Contract (12 months - August start date)

Location: Richmond UK, Hybrid

• Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base.
• Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform.
• Identify and unlock growth through:
  • Dealer segmentation (high value vs. long tail).
  • Upselling premium products (e.g., visibility packages, featured listings).
  • Improving conversion from stock sales.

• Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups.
• Consultative Selling: Shift the team towards consultative, insight-led conversations (focusing on performance, pricing, stock mix, and digital presence).
• Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’

• Team Development: Lead, coach, and develop 4 managers and the wider account management teams.
• Embed clear goals focused on:
  • Dealer activation & retention.
  • Revenue per dealer.
  • Stock upload and live listings.
  • Lead conversion.
• Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews.

• CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data-driven decision-making.
• Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
• Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.

• Instil a fast-paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test-and-learn approach.

• Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions.
• Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.

• Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.

• Leadership: Proven experience leading multi-layered sales or account management teams.
• Preferable…