Sales Advisor

Sales Advisor |TW2 Health and Fitness Club, Twickenham

Full Time 40 hours

Salary up to £27,000

The role of a Sales Advisor is to promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. The sales advisor will also assist in any administrative duties required within the department.

Position Summary

The Sales and Retention Advisor drives club performance by securing new memberships and managing account retention This role is responsible for the full customer lifecycle identifying and contacting prospects conducting consultative club tours closing membership sales and actively intervening to prevent member attrition

The ideal candidate operates with high commercial focus clear communication and a disciplined approach to managing daily outreach and member interactions

Key Responsibilities

1 Membership Sales and Pipeline Development Source prospective members through targeted local networking member referral initiatives and community engagement Follow up on inbound inquiries across all channels phone email web walk ins to qualify interest and book visits Conduct focused consultative club tours aligned with the prospect specific fitness objectives and schedule Present membership plans explain contract terms overcome objections and finalize enrollments

2 Retention Management and Attrition Prevention Monitor attendance trends and usage data within the member management platform to identify accounts showing early signs of inactivity Initiate proactive contact with disengaged members to address barriers to attendance and re establish club routines Manage direct cancellation requests professionally conduct structured retention discussions to determine the root cause of departure and negotiate viable alternatives such as membership restructuring temporary freezes or program adjustments Carry out routine post sale onboarding check ins to ensure new members integrate successfully into the club

3 Pipeline Administration and Reporting Maintain accurate records of all customer touchpoints lead statuses call logs and scheduled appointments in the CRM Ensure all membership documentation and financial agreements adhere to internal governance and data protection requirements Participate in weekly commercial reviews to report on lead generation conversion figures and saved accounts

Key Performance Indicators KPIs

Performance is measured against specific targets across four primary areas

Self Generated Leads Sourcing and logging an assigned quota of qualified prospects each month via direct outreach community contacts and referral campaigns Call Volumes and Appointment Scheduling Maintaining required daily outbound call activity and converting outreach into completed club tours and sales consultations Predicted Cancellation Calls Executing timely outreach to members identified by usage data as at risk measured by their subsequent return to active attendance Retention Calls and Saved Memberships Handling formal cancellation requests against a standard retention framework meeting targets for accounts saved modified or preserved

Candidate Profile

Experience Demonstrated experience in a sales account management or targeted customer service role Experience with in the fitness health or hospitality sector is preferred but not required Commercial Drive Results oriented with a methodical approach to achieving sales and retention quotas Communication and Negotiation Clear verbal and written skills with the ability to manage objections negotiate outcomes and address customer concerns constructively Data and Systems Competency with CRM software scheduling tools and member management databases

Working Pattern Availability to work rotating schedules to cover core operating hours including evenings and weekends

Remuneration and Benefits

Competitive base salary with structured uncapped performance based commission

Complimentary full access club membership and extensive full company benefits

Professional development and pathways into sales leadership and club operations management