Venue Operations Supervisor

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for a Venue Operations (Security) Supervisor to join our Venue Operations team on a permanent basis.

Department :
Venue Operations

Reports to :
Head of Venue Operations

Direct reports : 2

Salary Banding : c.£42,000 per annum

Job Level :
Implement

Location :
This role is contractually based at Allianz Stadium

Employment Type

:
Permanent

Working Hours :
This is a full-time role, covering 48hrs (4x12-hour shift pattern) per week

• Please submit an anonymised CV (i.e. remove personal details). You do not need to submit a cover letter
• Final date to receive applications:
  Sunday 15th March at 9pm

The role of the uniformed Venue Operations Supervisor is to establish and ensure the effective provision of security and safety for the Allianz Stadium venue and its environs.

The role will be based at the stadium complex and work within a team that operates on a scheduled Rota, covering a 24-hour, 7 Day a week and 365 day a year period. The shift Rota requires 12-hour shifts to be performed from 07:00 to 19:00 and from 19:00 to 07:00 on a rolling 2 days, 2 night and 4 off basis.

The Venue Operations Supervisor will have responsibility for the line management of their shift team and the effective operational delivery of stadium venue operations.

The Venue Operations Supervisor will have sole responsibility for the venue operations out of hours. This role requires the individual to respond to all notifications for security services and first aid, operate all life support and security systems, maintain accurate logs and reports, follow processes and procedures and generally assure the safety and welfare of all staff and visitors across the venue.

The venue has a spectator capacity of 82,000 and the complex includes a 156-bedroom hotel (Raddison Red), a leisure club (TW2), extensive conference and banqueting facilities, a performing arts centre, a rugby store, office accommodation and the World Rugby Museum.

The wider venue operations team consists of the core elements of stadium operations (Security, Safety, Facilities, Event planning and operations, Grounds and Office services), led by a Venue Operations Director, who line manages the Head of Venue Operations.

Role specific responsibilities will include the supervision of their respective team and deployed casual staff:

• Welcoming and assisting visitors, contractors and staff.
• Controlling and recording vehicular and pedestrian entry and exit.
• Conducting site patrols as scheduled via the Aware Manager System or any substitute system.
• Maintaining the secure integrity of the venue.
• Issue and return of keys and monitor their use and return.
• Monitoring of the CCTV system, reacting to all alarms, saving footage required for any investigation, packaging this future for sharing with approved subject access requests.
• Responding to incidents and emergencies.
• Conduct initial investigations and present findings.
• Provide the overarching security supervision of all corporate events.
• Working as part of the event day team subject to qualifications and shift availability.
• Supervision of the reaction and reporting of all Health, Safety and Maintenance issues.
• Own the responsibility of being the Venue Operations out of hours lead representative.
• Provide operational support to and stand in for the Venue Operations Manager as required.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone:
  Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required…