Customer Service Representative

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Salary: USD $16.00/hr usd $19.47/hr.

WaFd Bank is hiring a Customer Service Representative (CSR). The CSR serves a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. The role rewards a highly engaged work environment where value is placed on kindness to clients and one another.

• An opportunity to work for an employer of choice that provides a highly engaged work environment focused on kindness.
• Professional career with Monday-Through-Friday hours and weekends off.
• Career growth opportunities; promotion from within is a top priority.
• A comprehensive benefits package.

• A smile and great attitude.
• Highly developed sense of integrity and strong work ethic.
• Personable and outgoing; able to talk with clients and build rapport and relationships.
• Great attention to detail and accuracy.
• Technically savvy; able to use multiple computer systems and adapt to change.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. Composure and kindness are required.

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smartphone and digital channel skills.
• Excellent organization, communication skills, and personable attitude.

• Previous work in retail, consumer service delivery, or client relations.

• Paid time off for vacation, sick days, and holidays.
• Health insurance.
• Stock options.
• Generous 7% 401(k) employer matching*.
• Paid parental leave.
• Life and AD&D insurance.
• Long-term disability.
• Tuition reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

for more information.

We are committed to Equal Employment Opportunity and affirmative action. All personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974. WaFd Bank does not discriminate on the basis of national origin or citizenship status under the Immigration Reform and Control Act of 1986 or any other federally or state‑protected class.

WaFd Bank provides reasonable accommodations to employees and applicants with disabilities to the fullest extent required by the Americans with Disabilities Act (ADA). For accommodations, please contact .

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other | Industries:
Banking

Know Your Rights:
Workplace discrimination is illegal.

California Consumer Privacy Act- CCPA 2025.