Member Service Specialist- Magic Valley

Member Service Specialist - Magic Valley (Spanish Preferred)

Job Category: Branches

Requisition Number: MEMBE
001626

Posted: January 8, 2026 |
Full-Time |
On-site

• Blue Lakes Branch – 1875 Blue Lakes Blvd N, Twin Falls,
• Jerome Branch – 2355 S. Lincoln Ave, Jerome,
• Addison Branch – 2193 Addison Ave E, Twin Falls,

Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face?

If so, you could be the perfect candidate for our Member Service Specialist role at ICCU!

ICCU’s mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches.

• Ensure member satisfaction through courteous, accurate, and efficient service.
• Provide general information to members about our Credit Union Services.
• Refer members to products and services that will assist them in achieving financial success.
• Learn a variety of channels and systems to perform member transactions.
• Utilize resources to resolve member concerns on the first contact.
• Inform your manager of member needs regarding our products and services.
• Demonstrate our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

• A High School Diploma or GED.
• Good communication and interpersonal skills.
• Ability to use a calculator and handle cash efficiently and accurately.
• Ability to learn a variety of channels and systems.
• Ability to maintain confidentiality of Credit Union records.

• Knowledge of the Financial Industry.
• Prior Experience in a Customer Service role.

This role requires physical abilities including the ability to stand for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at ICCU to obtain employment.

• Competitive Pay
• Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
• Generous Paid Time Off
• 11 Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• Business Discounts (such as cell phone service and gym memberships)
• And More

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation.

ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.