Case Manager

Apply ONLINE nfallscounty.org

The TARC strives to provide a holistic approach to family healing and the development of associated competencies through the use of Alcohol and Substance Use Disorder Treatment, Recovery Support Services, behavior specific groups, and wrap around services, to individuals in their community.

Provides professional Case Management services to individual TARC clients regarding treatment, community issues and resources, and life skills. Case Management assists clients who are at risk of being underserved in their effort to identify, access and utilize medical, behavioral health or social services or to otherwise achieve goals for recovery and resiliency. Duties include assessments, service planning, linkage to other services, client advocacy and monitoring, personal and phone contact to clients and their support systems;

providing client-directed basic needs or referring clients to local providers; working collaboratively with varied agencies and professionals; monitoring drug testing; maintaining accurate and complete documentation. The Case Manager must possess knowledge of community resources and the ability to work effectively with a diverse population. The position's duties are closely supervised by the Clinical Treatment Supervisor per IDAPA requirements. The principal duties of the position are performed in an office setting with occasional trips to community partners offices.

(illustrative only and may vary by assignment)

• Interacts with and maintains regular contact with clients to identify physical, mental and emotional needs, and environmental needs;
• Coordinates and collaborates with community resources to meet client's needs;
• Counsels clients to help motivate them and reinforce their commitment to treatment and services;
• Develops accurate and complete client records and documentations;
• Monitors client's compliance with services and service provider's activities with clients;
• Assists clients to address and solve problems;
• Researches and maintains current knowledge of community resources and evidence based practices;
• Develop and maintain effective working relationships with community service providers;
• Sets up, maintains and manages the Telephone Recovery Service;
• Prepares for and facilitates assigned group;
• Maintains regular contact with probation staff to assist clients to be successful;
• Maintains regular contact with clients parent, guardian, significant other, and community supports;
• Provide emergency crisis intervention and after hours on-call services;
• Seek donations;
• Responds to Commissioners', elected officials', County employees' and citizens' questions and comments in a courteous and timely manner;
• Performs time management and scheduling functions, meets deadlines, and sets project priorities;
• Communicates and coordinates regularly with appropriate co-workers to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Maintains strict confidentiality in all cases;
• Assists other department and County employees as needed or requested;
• Performs all work duties and activities in accordance with County policies, procedures, and safety practices.

• Assist clients with Case Management activities;
• May supervise practicum students when necessary;
• Provide back-up to other staff as needed;
• Performs other duties as assigned.

The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position.

• Professional counseling and case management methods;
• Community resources and local agencies' services;
• Accurate documentation and record keeping techniques;
• IDAPA, licensing, and payer source requirements for TARC services;
• Time management skills.

• Provide effective services to TARC clients;
• Work closely with the Clinical Treatment Supervisor and other Clinical staff;
• Work effectively with a diverse population, individually or in groups;
• Maintain complete and accurate documentation and client records;
• Speak clearly and communicate accurate information to others;
• Use English to communicate effectively with others;
• Proficiently operate computers, software programs, such as Microsoft Word, Excel, PowerPoint, or similar office software to create documents and other materials, maintain information, and generate reports;
• Listen carefully to, understand, and effectively communicate through oral, written, and interpersonal communication channels;
• Follow verbal and written instructions;
• Work independently and exercise initiative, with general guidance and supervision;
• Use good judgment to make sound and reasonable decisions and problem-solving skills to respond to client needs in accordance with laws, ordinances, regulations and established policies;
• Maintain a professional demeanor at all times;
• Perform a…