Training & Support Specialist

Applications Training & Support Specialist

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e’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well‑being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

• Learn clinical and non‑clinical Epic EHR workflow to teach and support end users
• Opportunity for career growth and promotion from within to higher ATSS levels
• Collaborate cross‑functionally to create engaging digital education content
• Access to mentorship, training, and resources to develop your skills

• Serves as an initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review.
• Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.).
• Provides support by troubleshooting identified mSL and other single‑application end‑user facing system issues.
• Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end‑users and service line leaders.
• In collaboration with end users and system leadership, through accurate training, comprehensive real‑time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplies initial/on‑going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions.
• Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high‑quality/fidelity training.
• Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subject matter expert in validating training documents/curriculum requiring updating.
• Ensures Epic training environment is maintained and up‑to‑date to support training needs through accurate configuration of the MST environment.
• Optimizes single application, complex, clinical and business workflows through in‑depth analyses of current state and a comprehensive understanding of system functionality.
• Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements.
• Tests/validates new build for single application enhancements/upgrades. Supplements system go‑live support for new implementations and enhancements.
• Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.
• Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise.
• Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions.
• Responsible for mentoring and developing the technical and facilitation skills of lower…