E-Commerce Operations Manager

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Integrated Planning & Inventory Regular Full-Time Professional US

3 days ago Requisition

Are you looking for an exciting opportunity working for a Global Technology Leader?

At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you’re results oriented, customer centric, and an innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change and know how to have fun!

Come join us as we bring communications to the world.

Aviat Networks is the world’s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.

About the Role:The ECommerce Operations Manager is responsible for the day-to-day management, optimization, and continuous improvement of Aviat's global e-commerce platform and customer experience. This role serves as the operational owner of the online store, partnering closely with cross-functional teams including Marketing, IT, Product Lifecycle Management (PLM), Supply Chain, Logistics, Procurement, Finance, and Tax to ensure a seamless customer journey from product discovery through order fulfilment.

The ECommerce Operations Manager drives operational excellence by managing website functionality, content strategy, new product introductions, platform enhancements, and customer experience initiatives. This role monitors key performance indicators, analyzes operational and customer data, identifies opportunities for improvement, and leads corrective actions to support business growth. As the platform subject matter expert, the Manager collaborates with internal and external stakeholders to implement new capabilities, optimize website performance, resolve issues, and ensure alignment with business objectives.

Success in this role requires a combination of analytical thinking, technical aptitude, project management skills, and a customer-first mindset to deliver an efficient, scalable, and high-performing e-commerce experience across global markets.

Key Responsibilities:

• Work closely with cross-functional teams across the organization to reduce friction and improve customer experience; including but not limited to Material Planning, Procurement, Logistics, PLM, Marketing, IT, Tax & Finance.
• Own and manage customer journey including day-to-day operation and maintenance and optimization / process improvement
• Manage New Product Introduction process for E-Commerce channel
• User Acceptance Testing, acting as Quality Control for new feature deployments, scheduling releases in alignment with business objectives
• Ensure the Aviat Store is on track with its Operational Roadmap, leading operational efficiency initiatives to support our year-over-year growth
• Responsible for tracking, managing, analyzing and leading corrective actions on operational and customer experience KPIs
• Manage content and content experience across all global sites, adhering and defining SEO best practices and content strategy
• Work closely with PLM and Marketing to use web analytics and search engine optimization (SEO) to provide management reporting and decision making, forecasting support, to recommend customer experience and website improvements
• Manage and configure websites and user roles to align with business/consumer needs
• Work with external partners and internal developers to deploy upgrades, reduce problems and enhance web site performance
• Proactively identify and fix issues/bugs with websites; perform root cause analysis and work cross-functionally to resolve issues at the source
• Analyze potential marketplace extension compatibility and work with technical and business stakeholders to implement new features and capabilities of the store as the subject matter expert and platform administration owner
• Manage Livechat tickets & Chatbot customer flow creation and optimization to maximize customer conversion and enhance customer experience
• Actively monitor daily data flow between front end, order management, and internal systems; working with…