Call Center Agents

CALL CENTER AGENTS - TWINSBURG, OHIO

CALL CENTER AGENTS – Pay: up to $16/hour (plus bonuses) with paid training, PTO & benefits. Hybrid schedule – start day in office, then remote. Full‑time morning, evening, and weekend shifts.

Immediate hires! Must be willing to train at our Twinsburg, OH corporate office.

Great Day Improvements is growing! We are seeking friendly, upbeat people to join our Customer Care Team. Our Customer Care Specialists are the first point of contact with customers and are responsible for the best first impression. Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

• Answer incoming calls, uncover customer needs, and schedule a design consultation.
• Provide an exceptional customer experience on each call.
• Accurately enter customer information into the database for appointments.
• Make outbound calls for follow‑up initiatives.
• Perform additional administrative duties as required.

• Exceptional verbal and written communication skills.
• Exceptional listening and problem‑solving skills.
• Highly organized.
• Clear and concise phone communication.
• Ability to multi‑task (talk and type simultaneously) and overcome objections.
• Upbeat, positive, and professional attitude – a team player.
• Enjoy helping customers.
• Proficiency with computers; ability to learn phone and database systems.
• Attention to detail and accuracy.
• Reliable attendance and punctuality.

• Paid training; stay in the office for training.
• Up to $16/hour + bonuses, PTO, benefits.
• Equipment supplied.
• High‑speed internet required; stable connection while on calls.
• Must be self‑disciplined and free of background noise.
• Must be willing to train and work at our Twinsburg office.

GDI is an Equal Employment Opportunity Employer.