Manager, Business Operations Systems

Title

Manager, Business Operations Systems

Salaried, Exempt

Twinsburg, OH (full time, on-site position)

Join us in a fast‑growing industry, collaborating within a global network of world class professionals where our culture and entrepreneurial way of working sets us apart. We are growing our business and are driving window market transformation toward more comfortable, sustainable and resilient buildings. We are seeking a process‑driven leader, with the ability to lead multiple teams and functions, to help optimize North America's business management systems.

This role is critical to the success of the business, ensuring our systems management team and company processes directly support the sales and operations teams and short‑ and long‑term organizational goals. The ideal candidate will have experience leading strategic change management and continuous improvement initiatives across technical, manufacturing environments, scaling processes and leading teams to meet market sales and operational goals.

• Develop and execute strategies to optimize the business systems and processes, ensuring alignment with Technoform’s vision, philosophy, and regional objectives.
• Lead cross‑functional change management to streamline technical sales cycles, enhance quality controls, and eliminate process redundancy.
• Establish and monitor performance metrics (KPIs) for systems teams to ensure data‑driven decision‑making across the organization.
• Provide strategic direction and mentorship to team members on ways to improve operational efficiency, manage risk, and streamline performance.
• Provide mentorship and guidance to team members, fostering a culture of collaboration, accountability, and continuous improvement.
• Manage external resources and contracts to evaluate and measure ROI on service delivery and outcomes for all systems team vendors and resources (e.g., administrative technologies and platforms, legal counsel, consultants).
• Develop others and lead with Technoform’s values, philosophies, and principles, maintaining a culture and team‑based environment of open communication, mutual respect, entrepreneurship, and shared accountability.

• Own the budgeting, financial planning, and analysis (FP&A) systems to ensure total fiscal accountability and alignment with long‑term growth.
• Lead annual business planning, sales forecasting, and budget development for the North American region.
• Oversee global regulatory compliance and quality management systems while managing external partnerships with legal, financial, and consulting firms. Direct budgeting and financial planning processes to ensure alignment with business goals.

• Ensure all regional administration systems operate effectively, efficiently, and in compliance with Technoform’s regulatory and group‑wide global requirements.
• Collaborate globally across the Technoform network to leverage synergies, support or lead group‑wide initiatives, and efficient planning and reporting.
• Lead cross‑functional transformational change management projects to minimize economic risk, streamline internal and external customer processes, improve quality while reducing complexity and redundancy.
• Establish, monitor, and report on key performance indicators (KPIs) for systems management team to evaluate performance and inform team decision‑making.

• Bachelor’s degree in finance, business administration, industrial engineering, or a related field is required; MBA is preferred.
• 5–7 years of progressive leadership experience in financial planning, SG&A continuous improvement with a focus on optimizing business management systems and workflows.
• Must have prior responsibility for regional SG&A annual planning and budgeting processes for multiple sites or business segments, serving as an internal partner and resource to team leaders with their annual planning processes.
• Seasoned leader with the ability to coach cross‑functional teams and manage through industry, technological, and economic changes.
• Knowledge and prior experience of working within global regulatory compliance…