Account Manager

Account Manager – Landscape Services

Salary - $60,000 - $80,000 + commission

The Account Manager is responsible for managing existing customer relationships and driving revenue growth through enhancement sales. This role requires a comprehensive understanding of landscape production and services, ensuring excellent customer service and maintaining high‑quality standards.

• Customer Relationship Management:
  Proven expertise in managing and enhancing customer relationships, driving sales growth, and delivering exceptional service.
• Operational Coordination:
  Coordinates job estimates, manages work tickets, and ensures projects are completed on schedule and within budget. Conducts property inspections and quality checks.
• Financial Oversight:
  Monitors and analyzes financial performance of work tickets, manages budgets, and oversees billing processes to ensure profitability.
• Communication and
  
  Collaboration:
  
  Maintains effective communication with internal teams, vendors, subcontractors, and customers.
• Safety and Compliance:
  Promotes and enforces workplace safety and environmental practices.
• Marketing and Sales:
  Develops strategies to drive sales growth and enhance market presence.
• Adaptability and Responsiveness:
  Balances strategic planning with tactical execution, responding to dynamic operational demands while maintaining customer satisfaction.

• Daily Operational Coordination:
  Participate in Morning Huddles and Sales Leadership Huddles. Review job planners and maps with Enhancement Crews. Create contract renewals in Aspire and distribute via Docu Sign.
• Financial and Administrative Oversight:
  Approve timesheets, review job tickets, submit receipts, and follow up on proposals and customer communications. Monitor Accounts Receivable balances and track sales goals.
• Customer Engagement and Satisfaction:
  Respond to calls, texts, and emails within 24 hours. Conduct property audits, deliver Enhancement proposals, inspect work quality, and cross‑sell Maintenance and Irrigation services.
• Quality Assurance:
  Inspect properties during and after job completion, coach crews, and communicate operational issues for resolution.
• Preparation and Planning:
  Schedule jobs in Aspire, prepare organizational charts, print job planners, and verify property details.
• Team Collaboration and Leadership:
  Hold weekly one‑on‑one meetings with Crew Leaders, participate in leadership meetings, and attend Production Meetings.
• Seasonal Operations Management:
  Oversee snow management operations during snow season, ensuring safety and effective execution.

• Education:
  
  Bachelor’s Degree preferred;
  Horticulture or related field highly desirable. Equivalent experience considered.
• Industry
  
  Experience:
  
  5–10 years in the landscape industry with strong knowledge of production and service delivery.
• Leadership
  
  Experience:
  
  5–7 years in a customer‑facing role with proven success in managing client relationships and driving sales growth.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office Suite and scheduling/reporting software.
• Core
  
  Skills:
  • Team collaboration
  • Multitasking and prioritization
  • Horticultural knowledge
  • Analytical and organizational skills
  • Excellent communication skills

• Client retention and satisfaction
• Enhancement and cross‑sell revenue growth
• Portfolio profitability and job margin performance
• Timeliness and resolution of client concerns
• Accuracy and timeliness of reporting and renewals

Mid‑Senior level

Full‑time

Sales and Business Development

Facilities Services