Shift Lead

Join to apply for the Shift Lead role at Walgreens

This role will remain open until filled. Compensation depends on geography, experience, and other factors.

$17.00/hr - $20.00/hr

• Opens and closes the store in absence of management, including system start-ups, required cash handling, ensuring floor and stock room readiness, and opening back door for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting and offering assistance with products and services; resolves customer issues and answers questions.
• Shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Holds store keys to open and close without management.
• Coaches team members on warehouse and vendor ordering process, including opening backdoor for deliveries.
• Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file.
• Assists manager in reviewing order exceptions and reverse logistics.
• Evaluates and develops displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions.
• Maintains accurate inventory counts across departments.
• Ensures Outdate program followed with team members.
• Handles basic department pricing and daily price changes; ensures signage supports accurate pricing.
• Assists with bookkeeping activities: cash report, counts, ledgers, and bill payment.
• Maintains store appearance; requests repairs in absence of manager.
• Separates food items and performs stock rotation using first in, first out method.
• Has working knowledge of store systems and equipment.
• Assists at pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by Manager.
• Serves as liaison between management and non-management team members, communicating tasks when management absent.
• Reports disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Knowledge of store inventory control.
• Consideration for applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $17 - $20 / Hourly

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