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Sales Operations Specialist
Job in
Twinsburg, Summit County, Ohio, 44087, USA
Listed on 2026-01-01
Listing for:
KELTEC
Full Time
position Listed on 2026-01-01
Job specializations:
-
Sales
Sales Development Rep/SDR, Inside Sales
Job Description & How to Apply Below
Join to apply for the Sales Operations Specialist role at KELTEC
.
The Role
This role will be part of KELTEC’s dedicated end-user direct commercial vertical. We're seeking a Sales Operations Specialist to support profitable sales growth across e-commerce (Shopify), marketplaces (Amazon, eBay), and direct sales channels. This role combines sales, customer support, and operational execution. You’ll play a key role in the full revenue cycle—from responding to inbound leads and quoting, to processing orders and collaborating with sales, marketing, and operations to drive performance.
Key Responsibilities- Lead Management & Quoting
- Respond to inbound inquiries (phone, email, web form, chat)
- Qualify leads and recommend appropriate products
- Create and follow up on sales quotes using Hub Spot CRM
- Outbound Sales
- Support direct sales efforts
- Increase Customer Lifetime Value (CLV) by reengaging with past customers
- CRM & Data Management
- Maintain accurate lead, contact, and opportunity data in Hub Spot
- Track pipeline activity and report on conversion performance
- Order Fulfillment & Support
- Oversee order processing activities
- Assign vendors based on availability and profitability
- Resolve order-related issues and customer questions
- Marketing & Ops Collaboration
- Provide feedback on lead quality and campaign performance
- Assist with sales automation and lifecycle optimization
- Sales and quote volume
- Quote-to-order conversion rate
- Order accuracy and fulfillment time (on-time delivery)
- Direct channel profitability
- Customer Lifetime Value (CLV)
- Experience in an inside sales, revenue operations, or customer success position
- Experience with CRM tools (Hub Spot preferred)
- Strong communication, organizational, and problem-solving skills
- Technical product knowledge or industrial sales experience is a plus
- Ability to manage multiple tasks in a fast-paced environment
- Entry level
- Full-time
- Sales and Business Development
- Industrial Machinery Manufacturing
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