AGM

Overview

Job Description – Assistant General Manager

Position Summary:

Under the leadership of the General Manager, the Assistant General Manager is responsible for managing daily hotel operations and providing leadership in the hotel's continuous effort to deliver outstanding guest service and financial profitability. The assistant will assist the General Manager in supervising and directing personnel in various departments including Housekeeping, Maintenance, and Front Desk. The Assistant General Manager will assist the General Manager in managing property operations and driving results in the areas of guest service, team member engagement, sales/marketing, property appearance and profit/financial control.

• Managing all the operations of the hotel, including activities of all departments.
• Carry out all front desk duties (see front desk job descriptions for essential duties).
• Assist General Manager in managing and coordinating employees’ duties (receptionist, janitor, clerks, and so on).
• Managing hotel staff, preparing work schedules.
• Assist General Manager in covering shifts due to call-ins and no-shows.
• Responsible for recruiting, training, and supervising staff.
• Inspecting all the rooms regularly in order to comply with hotel standards.
• Inventory and ordering.
• Monitoring daily and monthly revenue generated, as well as cost and expenses.
• Develop and implement an efficient and consistent marketing strategy to promote the hotel’s services.
• Familiar with the hotel emergency plan and can confidently partake in emergency training procedures.
• Observes guest and hotel confidentiality procedures.
• Uses the hotel safe lifting procedures.
• Reports all incidents and injuries to General Manager.

• Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communication – Exhibits good listening and comprehension skills. Expresses ideas and thoughts in written and verbal form. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning – Identifies own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Builds knowledge and skills continuously.
• Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability – Commits to doing the best job possible. Follows instructions. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Problem Solving – Identifies problems in a timely manner. Gathers and analyzes information. Develops alternative solutions. Resolves problems early. Works well in group problem solving situations.
• Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts team success above personal interests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

Associate's degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic…