Deposit Account Services Clerk

Position: Deposit Account Services Clerk I

Position Title

Deposit Account Services Clerk I

FLSA Status

Non-Exempt

Reports to

Deposit Account Services & Item Processing Manager

Location

Tyler Operations

Benefits

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Job Summary

Performs various duties related to day1 and day-2 processing for deposit accounts.

Essential Functions

• Completes duties of primary department desk and serves as backup to a portion of other department desk responsibilities.
• Complete adjustment requests.
• Work un-posted and NSF items reports, including mid-day and end-of-day balancing for this process.
• Process charge-back items (ACH and check).
• Assists with contacting customers holding a dormant account(s) and the annual account escheatment to the state of deposit accounts, including safe deposit boxes.
• Completes charging off accounts, including payments made to charge-off accounts
• Review, approve and complete stop payments requests.
• Review and process stop payment journal (day-2).
• Review and approve refund requests to customer accounts.
• Complete Verification of Deposits.
• Complete customer research requests.
• Process death notifications and reclamations.
• Reconcile various bank GL accounts.
• Process various reports, including daily, weekly and monthly.
• Complete monthly IOLTA Reporting to state.
• Manages daily and month-end statements and notices for hand-deliver customers.
• Sends NOCs on ACH items.
• Handle returned mail.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Must comply with all applicable laws and regulations.

Additional Functions

• Perform routine duties with minimal supervision using standard practices or procedures in order to proceed alone at routine work; occasional work progress checked; work reviewed upon completion.
• Serve as backup to other team members through cross-training across the department.
• Complies with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Required Education/Experience

• High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Necessary Skills

• Ability to give attention to detail and provide excellent communication skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
• Handle multiple tasks simultaneously.

Physical Activity/Dexterity

• Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with…