Patient Coordinator

This position is responsible for the day-to-day management of schedules for assigned locations. The Scheduler ensures each clinic maintains a full and efficient caseload by managing last-minute cancellations, call-outs, and regularly maintaining the waitlist. This role collaborates closely with Clinical Coordinators and treatment teams to support high-quality scheduling for both patients and staff.

Key responsibilities include maintaining one month of schedules in Raintree, adjusting schedules due to patient or staff changes, filling open times, calling families between 7-9am for last-minute openings, assisting with administrative tasks, and keeping waitlist and authorization information up to date. The Scheduler also helps new families navigate appropriate resources and works with marketing to keep wait time information current.

• Education
• High school diploma or equivalent
• Experience
• Customer service experience preferred
• Skills & Expectations
• Ability to maintain accurate schedules and fill openings proactively
• Strong communication with families, staff, and administrative teams
• Ability to follow safety, confidentiality, HIPAA, and patient-rights guidelines
• Comfortable with administrative tasks, documentation, and workflow coordination
• Must adhere to H2 Health and Great Strides policies, including:
• Drug-Free Workplace compliance
• Professional communication and conduct
• Attendance standards and dress code
• Equal opportunity and non-discrimination policies

• Ability to lift up to 50 lbs maximum; frequent lifting up to 25 lbs
• Extended walking, standing, sitting, bending, and stooping
• Full use of gross and fine motor skills
• Strong verbal and written communication abilities
• Working Conditions
• In Office

• Competitive compensation performance-based bonuses
• Flexible scheduling for work-life balance
• Career growth in clinical and leadership roles
• Full medical, dental, vision, 401(k) with match
• Generous PTO, paid holidays, and company-paid life insurance
• Supportive, clinician-led culture
• Extra perks: employee discounts, parental leave, free CEUs, specialized training, dedicated mentorship, and career advancement opportunities, and more

Apply today and join a team that values your voice—and helps children find theirs.

H2 Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.