Insurance Eligibility and Reception Specialist

Paradigm Home Health is seeking an organized, detail-oriented individual to join our team as an Insurance Eligibility and Reception Specialist. This position will be responsible for verifying patient insurance eligibility and benefits across all company locations while serving as the primary front desk receptionist.

• Verify insurance eligibility and benefits for new and existing patients across all locations.
• Confirm coverage details, insurance requirements, and authorization needs.
• Document insurance verification results accurately in Well Sky/Enzo.
• Communicate insurance discrepancies and coverage concerns to the appropriate departments.
• Assist with insurance reporting, special projects, and departmental coverage as needed.

• Greet visitors and maintain a professional, welcoming front desk.
• Answer and direct incoming phone calls.
• Receive and distribute mail, packages, and deliveries.
• Assist with general front desk needs and inquiries.

• High school diploma or equivalent.
• Strong organizational, communication, and multitasking skills.
• Proficient in Microsoft Office, including Excel and Outlook.
• Ability to work independently, prioritize tasks, and maintain accuracy.
• Previous healthcare, insurance verification, or reception experience preferred.
• Familiarity with Medicare, Medicare Advantage, and commercial insurance preferred.

This is a full-time, hourly, in-office position. The ideal candidate will be dependable, professional, detail-oriented, and comfortable balancing insurance verification responsibilities with front desk reception duties.